协同搜索过程中用户交流内容与模式研究     

张璐  张鹏翼  刘畅 《图书情报知识》2020,(3):51-62

[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录音记录对话并对其进行编码和分析,总结交流内容特征和模式。结合任务类型、认知类型组合、服务器记录的搜索交互行为日志以及问卷收集的搜索体验进行了探索分析。[结论/发现]从交流内容上看,协同搜索用户主要理解与评判书目信息、商讨搜索任务计划;比起认知类型不同的用户,相同认知类型的用户在操作交互方面交流更多,在评判决策方面交流较少。交流模式依据讨论内容比重可分为理解评判型、评判主导型、均衡交流型三种,评判主导型用户的任务完成满意度最高。[创新/价值]协同搜索用户的交流反映出搜索过程中需要与同伴商讨协同的焦点,也是需要系统提供协助的重点,给协同搜索系统设计提供一定参考。本研究针对协同搜索的交流内容设计的编码系统对相关的协同交流研究也有借鉴意义。  相似文献   

Drivers of information technology choice by individuals     

《International Journal of Information Management》2021

Technology acceptance has spawned considerable research in technology adoption, technology use, and technology switching. However, technology choice—i.e., an individual’s selection of a technology from a set of technologies that support similar tasks—has received limited attention in information systems research. This research was aimed at identifying the drivers of technology choice through a series of activities in two universities, in which students chose an information technology tool from various alternatives to complete the given tasks. A thematic analysis was conducted on the reasons for technology choice reported by 249 students, which yielded 18 technology, user, and environmental drivers that influenced individuals’ technology choice. This study provides insights into the drivers generally applicable for technology choice and drivers applicable in specific contexts. Implications for research and practice are discussed.  相似文献   

Protective behavior in ride-sharing through the lens of protection motivation theory and usage situation theory     

《International Journal of Information Management》2021

The frequent occurrence of security incidents in ride-sharing is a challenge for the survival of IT-enabled ride-sharing platforms. Passengers’ protective behavior is an effective means to alleviate this issue, with benefits to both the passengers and the platforms. This study explores the mechanisms of passengers’ protective behavior in the ride-sharing context by combining protection motivation theory (PMT) and usage situation theory. We test our hypotheses using data (n = 346) collected from a field survey based on a real scenario. The findings reveal that PMT and usage situation theory work well to explain passengers’ protective behavior during ride-sharing. This study explains the motivation behind passengers’ protective behavior in the ride-sharing context, extends the contents of PMT by exploring its antecedents, and extends the contents of usage situation theory by introducing a new dimension. Our findings can help ride-sharing platforms take appropriate strategies to improve passengers’ protective behavior.  相似文献   

Questioner or question: Predicting the response rate in social question and answering on Sina Weibo     

Bernard J. Jansen 《Information processing & management》2018,54(2):159-174

With the noted popularity of social networking sites, people increasingly rely on these social networks to address their information needs. Although social question and answering is potentially an important venue seeking information online, it, unfortunately, suffers from a problem of low response rate, with the majority of questions receiving no response. To understand why the response rate of social question and answering is low and hopefully to increase it in the future, this research analyzes extrinsic factors that may influence the response probability of questions posted on Sina Weibo. We propose 17 influential factors from 2 different perspectives: the content of the question, and the characteristics of the questioner. We also train a prediction model to forecast a question's likelihood of being responded based on the proposed features We test our predictive model on more than 60,000 real-world questions posted on Weibo, which generate more than 600,000 responses. Findings show that a Weibo's question answerability is primarily contingent on the questioner versus the question. Our findings indicate that using appreciation emojis can increase a question's response probability, whereas the use of hashtags negatively influences the chances of receiving answers. Our contribution is in providing insights for the design and development of future social question and answering tools, as well as for enhancing social network users’ collaboration in supporting social information seeking activities.  相似文献   

An extension of the technology acceptance model in the big data analytics system implementation environment     

Surabhi Verma  Som Sekhar Bhattacharyya  Saurav Kumar 《Information processing & management》2018,54(5):791-806

Research on the adoption of systems for big data analytics has drawn enormous attention in Information Systems research. This study extends big data analytics adoption research by examining the effects of system characteristics on the attitude of managers towards the usage of big data analytics systems. A research model has been proposed in this study based on an extensive review of literature pertaining to the Technology Acceptance Model, with further validation by a survey of 150 big data analytics users. Results of this survey confirm that characteristics of the big data analytics system have significant direct and indirect effects on belief in the benefits of big data analytics systems and perceived usefulness, attitude and adoption. Moreover, there are mediation effects that exist among the system characteristics, benefits of big data analytics systems, perceived usefulness and the attitude towards using big data analytics system. This study expands the existing body of knowledge on the adoption of big data analytics systems, and benefits big data analytics providers and vendors while helping in the formulation of their business models.  相似文献   

Beyond traditional collaborative search: Understanding the effect of awareness on multi-level collaborative information retrieval     

Nyi Nyi Htun  Martin Halvey  Lynne Baillie 《Information processing & management》2018,54(1):60-87

Although there has been a great deal of research into Collaborative Information Retrieval (CIR) and Collaborative Information Seeking (CIS), the majority has assumed that team members have the same level of unrestricted access to underlying information. However, observations from different domains (e.g. healthcare, business, etc.) have suggested that collaboration sometimes involves people with differing levels of access to underlying information. This type of scenario has been referred to as Multi-Level Collaborative Information Retrieval (MLCIR). To the best of our knowledge, no studies have been conducted to investigate the effect of awareness, an existing CIR/CIS concept, on MLCIR. To address this gap in current knowledge, we conducted two separate user studies using a total of 5 different collaborative search interfaces and 3 information access scenarios. A number of Information Retrieval (IR), CIS and CIR evaluation metrics, as well as questionnaires were used to compare the interfaces. Design interviews were also conducted after evaluations to obtain qualitative feedback from participants. Results suggested that query properties such as time spent on query, query popularity and query effectiveness could allow users to obtain information about team's search performance and implicitly suggest better queries without disclosing sensitive data. Besides, having access to a history of intersecting viewed, relevant and bookmarked documents could provide similar positive effect as query properties. Also, it was found that being able to easily identify different team members and their actions is important for users in MLCIR. Based on our findings, we provide important design recommendations to help develop new CIR and MLCIR interfaces.  相似文献   

Information retrieval in the workplace: A comparison of professional search practices     

Tony Russell-Rose  Jon Chamberlain  Leif Azzopardi 《Information processing & management》2018,54(6):1042-1057

Legal researchers, recruitment professionals, healthcare information professionals, and patent analysts all undertake work tasks where search forms a core part of their duties. In these instances, the search task is often complex and time-consuming and requires specialist expertise to identify relevant documents and insights within large domain-specific repositories and collections. Several studies have been made investigating the search practices of professionals such as these, but few have attempted to directly compare their professional practices and so it remains unclear to what extent insights and approaches from one domain can be applied to another. In this paper we describe the results of a survey of a purposive sample of 108 legal researchers, 64 recruitment professionals and 107 healthcare information professionals. Their responses are compared with results from a previous survey of 81 patent analysts. The survey investigated their search practices and preferences, the types of functionality they value, and their requirements for future information retrieval systems. The results reveal that these professions share many fundamental needs and face similar challenges. In particular a continuing preference to formulate queries as Boolean expressions, the need to manage, organise and re-use search strategies and results and an ambivalence toward the use of relevance ranking. The results stress the importance of recall and coverage for the healthcare and patent professionals, while precision and recency were more important to the legal and recruitment professionals. The results also highlight the need to ensure that search systems give confidence to the professional searcher and so trust, explainability and accountability remains a significant challenge when developing such systems. The findings suggest that translational research between the different areas could benefit professionals across domains.  相似文献   

Location extraction from tweets     

Thi Bich Ngoc Hoang  Josiane Mothe 《Information processing & management》2018,54(2):129-144

Five hundred million tweets are posted daily, making Twitter a major social media platform from which topical information on events can be extracted. These events are represented by three main dimensions: time, location and entity-related information. The focus of this paper is location, which is an essential dimension for geo-spatial applications, either when helping rescue operations during a disaster or when used for contextual recommendations. While the first type of application needs high recall, the second is more precision-oriented. This paper studies the recall/precision trade-off, combining different methods to extract locations. In the context of short posts, applying tools that have been developed for natural language is not sufficient given the nature of tweets which are generally too short to be linguistically correct. Also bearing in mind the high number of posts that need to be handled, we hypothesize that predicting whether a post contains a location or not could make the location extractors more focused and thus more effective. We introduce a model to predict whether a tweet contains a location or not and show that location prediction is a useful pre-processing step for location extraction. We define a number of new tweet features and we conduct an intensive evaluation. Our findings are that (1) combining existing location extraction tools is effective for precision-oriented or recall-oriented results, (2) enriching tweet representation is effective for predicting whether a tweet contains a location or not, (3) words appearing in a geography gazetteer and the occurrence of a preposition just before a proper noun are the two most important features for predicting the occurrence of a location in tweets, and (4) the accuracy of location extraction improves when it is possible to predict that there is a location in a tweet.  相似文献   

GIS在CRM系统中的应用研究     

朱海兵  艾菊梅 《科技广场》2007,(1):155-156

本文探讨了GIS在CRM(Customer Relationship Management)中的应用,以期不断促进GIS在企业管理与决策及电子商务中的应用。  相似文献   

社区信息服务策略——以成都市双楠社区为例     

余杰  沈治宏 《现代情报》2007,27(3):80-82

文章论述了社区信息服务,并指出社区信息服务在中国发展迅速。文章运用直接调查和文献调查相结合的研究方法,从双楠社区的信息服务现状推广到广大社区,并提出了社区信息服务的建设目标,参照其他文献着重论述了社区信息服务中信息系统建设、社区行政机构职能的发挥等四方面的策略,最后对社区信息服务的未来进行了展望。  相似文献